Refund Policy
When you get a refund and when you don't.
The terms below were originally written in Korean. Even where a translation is provided, the Korean original prevails in the event of any difference in interpretation.
Before the QR code is issued
A full refund is available. If you cancel the order yourself using the [Cancel order and get a full refund] button on the order confirmation page, the refund is processed immediately, and the amount is credited within 1–3 business days depending on the payment method. Card refunds can take longer depending on your card issuer.
After the QR code is issued, before installation
If you have not yet scanned the QR code or entered the installation code, a full refund is available. Please send your order number to the customer support email; we will confirm in the supplier’s system that there is no record of installation or use, and then process the refund.
After installation (including before activation)
No refund is given. Once the eSIM has been installed on a device by scanning the QR code or entering the installation code, supply is regarded as complete even if it has not yet connected to the local network (activated), because an installed eSIM cannot be recovered by the network. Please install the eSIM once your travel dates are confirmed, before departure, over Wi-Fi.
Device not supported or installation failed
If the eSIM was not installed because your device does not support eSIM or the installation failed, a full refund is available. Please send your order number to the customer support email, and we will process the refund after the supplier confirms that the eSIM has not been installed. No refund is given once the eSIM has been installed, so be sure to check on the Device Check page before purchasing.
Unusable due to a supplier failure
As this falls within our scope of responsibility, we will provide a partial or full refund after verifying supporting evidence, regardless of whether the eSIM has been installed or activated.
Wrong country/product purchased
If the eSIM has not been installed, you may receive a full refund and then purchase again. No refund is given after installation.
If the product differs from what was displayed or advertised
If the product differs from what was displayed or advertised, or the contract is performed differently from its terms, you may withdraw your subscription even after installation or activation, under Article 17(3) of the Korean Act on the Consumer Protection in Electronic Commerce, within 30 days from the date you became aware, or could have become aware, of that fact, and within 3 months from the date of supply.