Support
Most cases come down to the three below. Check those first, and tell us if that doesn't fix it.
Check these first
- No internet
- Check three things in order. ① The travel line is turned on. ② Mobile data is set to the travel eSIM. ③ Data roaming is on for the travel line. That's usually the end of it, and if it still doesn't work, turn the phone off and on once.
- It won't install
- Try again while connected to Wi-Fi. A QR code can only be installed once. If it has already been used for an install attempt, it can't be reused — let us know with your order number.
- I didn't get the QR code email
- Check your spam folder first. The QR code is also on your order page, the page you landed on after paying. If you can't find either, contact us with the email address you entered when ordering — a typo is usually the cause.
To see the install screens step by step Install guide
If that still doesn't fix it
Messages about data cutting out mid-trip are handled first. Include your order number and it goes faster.
Email ussupport@kedanto.com